In 2014, the ride-hailing company launched
a program called UberAssist that gives riders way to call for drivers trained in accessibility. Some of them even have vehicles that can accommodate folding wheelchairs if needed. Unfortunately, it’s still only available in a handful (New York, Houston, Chicago, London, Portland) of markets.
A disability rights group in Chicago filed a federal lawsuit
against the company in 2016 for failing to provide vehicles that can fit wheelchairs. Even UberAccess was created as a response to several lawsuits over the lack of support for people with disabilities. We’re guessing the company will have to face even more until UberAccess becomes available everywhere. However, there are no guarantees that will ever happen, seeing as the program hasn’t expanded that much since it launched.